Product Information and Availability
We make every effort to maintain the accuracy of the information on our site, however there may occasionally be errors, inaccuracies and omissions.
Items not sold on website
We believe in the importance of fitting boots, skis and other equipment. Consequently, there are some items that are not available for purchase through our on-line store. If you are unable to visit us at our physical location in Calgary, Alberta for our fitting service, please contact us to discuss your needs. We may be able to assist you over the phone or via email.
Low stock items
We are a brick and mortar store located in Calgary, Alberta. As such, we cannot guarantee availability of low stock items.
If you order a low stock item and we are unable to complete your purchase, we will contact you regarding your options. Generally, these include:
- Substitution with an equivalent product if available (ie. same product in another colour)
- Adjustment of your order with an alternative available product. You will be charged or refunded the difference in price
- Refund of your payment related to that item or all items on order
Should you be looking for something from one of our suppliers that is not currently available through our on-line store, please contact us as we may be able to special order an item for you. We will you provide you with an estimate delivery timeline and full cost (including special order fee, shipping, applicable taxes, etc) prior to accepting a 50% order deposit which is required to finalize your order.